Privacy Policy

Your Privacy is Important to Us

At Alterbry Health, located in Manchester/Cheshire, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. We operate with transparency and adhere to the principles of data protection to ensure your information is handled responsibly and with care.

Information We Collect

We collect several types of information to provide and improve our services, including:

• Personal Information: This includes your name, address, phone number, email address, date of birth, and other contact details. We collect this information when you book an appointment, fill out a contact form, or subscribe to our newsletter.
• Health Information: As an orthopedic clinic specializing in spinal and shoulder care, we may collect health information relevant to your treatment, such as medical history, symptoms, diagnoses, and treatment plans. This information is collected with your consent and is essential for providing you with the best possible care.
• Website Usage Data: We automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This data helps us analyze trends, administer the site, track users’ movements, and gather broad demographic information for aggregate use.
• Cookies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site. You can control the use of cookies through your browser settings.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To schedule appointments, provide medical consultations, develop treatment plans, and deliver orthopedic care tailored to your needs.
• Communication: To communicate with you about appointments, treatment options, health updates, and other relevant information. We may contact you via phone, email, or mail.
• Improving Our Services: To analyze website usage data and patient feedback to improve our services, website functionality, and patient experience.
• Marketing: With your consent, we may send you promotional materials, newsletters, and information about our services and special offers. You can opt-out of receiving these communications at any time.
• Legal Compliance: To comply with legal obligations, such as maintaining medical records and responding to legal requests.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption to protect sensitive data transmitted online.
• Secure Storage: We store your personal information on secure servers with limited access.
• Access Controls: We restrict access to personal information to authorized personnel only.
• Regular Audits: We conduct regular security audits to ensure our systems are protected.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Medical records are retained in accordance with legal and professional guidelines.

Sharing Your Information

We may share your personal information with:

• Healthcare Providers: We may share your health information with other healthcare providers involved in your care, such as referring physicians or specialists.
• Service Providers: We may use third-party service providers to assist us with various functions, such as website hosting, data analysis, email delivery, and customer service. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information in certain circumstances.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the contact information provided below.

Carebit and Doctorify Integration

We use Carebit for lead management and Doctorify for patient feedback. These platforms may collect and process your personal information in accordance with their own privacy policies. We encourage you to review their privacy policies to understand how they handle your data.

Links to Other Websites

Our website may contain links to other websites that are not owned or controlled by Alterbry Health. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Alterbry Health
[Insert Clinic Address Here]
Phone: 01618504786
Email: [Insert Email Address Here]

Effective Date: [Insert Date Here]